FAQs
General Information
What makes Aaryan Malik products unique?
Every product is handmade with precision and care, using only the finest materials to ensure luxury and durability.
Do you ship internationally?
Yes, we ship to over 80 countries worldwide.
What is the estimated delivery time?
Delivery times vary by region, but typically range from 7–15 business days. Express shipping is also available for select locations.
Do you offer discounts or promotions?
Occasionally, we run exclusive promotions. Subscribe to our newsletter or follow us on social media for updates.
What should I do if I have an issue with my order?
If you face any issues, our dedicated support team is ready to assist. Contact us via support@aaryanmalik.com or WhatsApp for prompt solutions.
Do you offer a money-back guarantee?
While we offer refunds for eligible returns, we are confident in the quality of our products and aim to resolve concerns without hassle.
How do I know my product is authentic?
Every Aaryan Malik product undergoes rigorous quality checks and comes with a certificate of authenticity for your peace of mind.
How can I be sure I’ll get what I ordered?
We guarantee that the product you order matches its description and images on our website.
What if I feel unsafe shopping online?
Our website uses industry-leading SSL encryption to protect your data and transactions, ensuring a secure shopping experience.
What is your policy on bulk orders?
We accept bulk orders for corporate gifts or special occasions. Contact support@aaryanmalik.com for custom pricing.
Can I join your affiliate program?
Yes, we offer an affiliate program for influencers and partners. Contact us for details.
Ordering & Payment
What payment methods do you accept?
We currently only accept PayPal
Can I cancel or modify my order after placing it?
You can request a modification or cancellation within 24 hours of placing your order by contacting support@aaryanmalik.com.
Is my payment information secure?
Yes, we use industry-standard encryption to ensure all transactions are secure and your data is protected.
Will I receive an order confirmation?
Yes, you will receive an email confirmation with your order details once your purchase is complete.
How can I track my order?
Once your order is shipped, we will provide a tracking number to monitor your shipment's progress.
Shipping & Delivery
What shipping carriers do you use?
We partner with trusted global shipping carriers to ensure reliable and timely delivery.
What should I do if my package is delayed?
If your package is delayed, please contact us at support@aaryanmalik.com. For significant delays, we offer compensation such as 10% cashback or discount coupons.
Can I cancel or modify my order after placing it?
You can request a modification or cancellation within 24 hours of placing your order by contacting support@aaryanmalik.com.
Can I change my shipping address?
Yes, you can request a shipping address change before the product is dispatched by contacting our support team.
Do you offer express shipping?
Yes, express shipping is available for select regions. Please see the options at checkout.
How can I track my order?
Once your order is shipped, we will provide a tracking number to monitor your shipment's progress.
Can I request priority processing for my order?
Yes, priority processing is available for an additional fee. Contact our support team for more details.
What happens if I’m not available to receive my order?
If delivery is unsuccessful, the courier will attempt redelivery or leave a pickup notice. Contact your local courier for further assistance.
Returns, Refunds & Exchanges
What is your return policy?
We offer a 7-day return period for products with defects. Please review our Return & Exchange Policy for details.
What should I do if I receive a damaged product?
Contact us immediately at support@aaryanmalik.com with photos of the damage to start the return or exchange process.
Can I return a product if I change my mind?
Returns due to change of mind are generally not accepted. However, please reach out to our support team for assistance.
How long does it take to process a refund?
Refunds are processed within 7-14 business days after the returned product is inspected and approved.
Do you offer exchanges?
Yes, exchanges are available for eligible products within the return window.
Are there restocking fees for returns?
No, we do not charge restocking fees for eligible returns.
Can I request store credit instead of a refund?
Yes, you may opt for store credit, which can be used on future purchases.
Why should I trust your refund process?
Our transparent policies ensure that eligible refunds are processed promptly. We keep our customers updated at every step of the process.
Warranty & Support
What warranty do your products have?
Most products come with a 1-year warranty, with luxury items over USD 1,000 offering 2+ years of warranty.
Can I extend the warranty?
Yes, you can purchase an extended warranty for up to 1 additional year. Contact us for pricing and details.
What is covered under the warranty?
Our warranty covers manufacturer defects and issues related to materials and craftsmanship.
Are customizations covered under the warranty?
No, customizations void the warranty.
How do I file a warranty claim?
Contact us at support@aaryanmalik.com or via WhatsApp to initiate your warranty claim.
Can I purchase a warranty after buying the product?
Yes, extended warranties can be purchased within 30 days of the original purchase date.
Does the warranty cover accidental damage?
No, the warranty covers manufacturing defects only. Accidental damage is excluded.
Product Information
What materials are used in your products?
We use premium materials, including stainless steel, sapphire crystal, and genuine leather, ensuring luxury and durability.
Are your watches water-resistant?
Yes, most of our watches are water-resistant. Please refer to the product description for specific details.
Can I customize my watch?
You can place your customization queries by opening a support ticket
How can I care for my product?
Regularly clean your product with a soft cloth and avoid exposing it to harsh chemicals or extreme conditions.
Are customizations covered under the warranty?
No, customizations void the warranty.
How do I file a warranty claim?
Contact us at support@aaryanmalik.com or via WhatsApp to initiate your warranty claim.
Do your products come with a user manual?
Yes, each product includes a detailed user manual to help you set up and maintain your watch.
What if I have additional questions?
You can always contact us via support@aaryanmalik.com